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University of Central Florida
UCF IT&R Complaint Procedure
Units reporting to Information Technologies and Resources (IT&R) are:
– Provides library resources and services to students, faculty, staff, and visitors at the main and regional campuses and online.
Computer Services and Telecommunications
– Provides central information technology resources including telephone services, network services, main public lab support, and manages the Technology Product Center.
Office of Instructional Resources
– Provides classroom multimedia support and faculty multimedia resources and support.
Center for Distributed Learning
– Provides support to students, faculty and staff in the development, delivery, and planning, of online learning courses.
Filing a Complaint
Step 1: Send in your complaint or concern using the form below. We cannot respond to a complaint unless you provide your full name and email address.
Step 2: IT&R will acknowledge receipt of a complaint within 2 business days and forward the complaint to the cognizant department or staff member for resolution.
Step 3: Units receiving the complaint will attempt to respond with a complaint resolution within 10 business days of receipt of the complaint. Some issues may require more or less time to resolve.
Step 4: If you are not satisfied with the resolution, you can file a request for review with the Vice Provost for Information Technologies and Resources and CIO within 5 business days of receipt of the resolution.
Step 5: You will receive notice of a final determination within 10 business days of receipt of a request. Some issues may require more or less time to resolve.
Are you a:
Detailed Description of the Complaint:
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